You can make a booking online, over the phone or on social media. If you make a booking online, you can pay by card right away. If you make a booking over the phone or on social media and want to pay online, tell our manager about it, and we will send a payment link to your phone.
Please note that bonus points and the loyalty scheme only work if you make a booking online via your profile.
You can make a booking even for the same day, and our cleaners will be there three hours after the booking. You can also make a booking in advance. If you make an appointment a month from now, no worries: we will be there in time.
You can choose the option "no specific time" (we will warn you about the arrival of our cleaner beforehand) or "I will specify the time a day before the cleaning" (we will contact you and decide at what time the cleaning will start).
- We don't move items and furniture
- We don't clean curtains
- We don't wash chandeliers and ceiling lamps
- We don't wash the lobby or the hallway in the building
- We don't wash ceilings
- We don't disinfect apartments
You can pay for the cleaning with a credit card on the website. If you pay for the cleaning in your profile on the website, you have the option to receive an invoice for several cleanings at once.
You can pay for the cleaning as a legal entity. We will prepare the necessary documents and invoice you.
We work with the payment service provider, which allows us to accept payments from any international cards, such as VISA and MasterCard of all types.
If you need a refund, it will be paid to the same card that was billed. To get a refund, call us at +371 26187718.
The time within which you will receive the money depends on your bank and the system.
The data are sent through a separate encrypted channel. Your personal information is safe with us and cannot be intercepted. The data are transferred in an encrypted form and are stored only on the specialized server of the system.
We offer a flat rate. But we calculate them based on the set of services that we provide and the approximate time spent on them. Effectively, we have a flat rate for certain services, sets of services or the work hours of our employees. For instance, oven cleaning always costs EUR 15, even if it takes an hour and a half to wash it. But the price for cleaning of a one-room apartment is based on approximately three hours of work. If it takes five hours, we can ask you to pay more, warning you in advance and running it by you first.
If you book an appointment on the website, you will see the approximate time of the cleaning on the right, and our agents will also inform you of it on the phone. If we need some 40 minutes of extra time, the price will not change. If it takes more time, we will tell you as soon as we can that the price will change. This usually happens at the very beginning of the cleaning. Extra time costs ERU 15 per hour. If the cleaning takes more time through our own fault, you will not be charged more.
In an absolute majority of cases, the price will not change.
We have been working since 2016. We have an experienced team and a smoothly running recruitment and training system. We do a thorough background check accompanied by several interviews, test cleanings and exams. All our cleaners have long-term contracts.
We take responsibility for the safety of your personal data. Our employees sign an additional confidentiality agreement.
Cancel, transfer and change an order
When you make a booking on the website, you receive a confirmation email. It has links to pay, edit or cancel the booking. You can cancel the booking by yourself up to 12 hours before the appointment. If you need to cancel less than 12 hours before the appointment, contact our call center or text us on social media.
You can change the booking details and the date the same way. You can always add extra options during the cleaning or cancel some of the services. Your bill will be changed.
You can collect bonus points for every booking and get additional discounts. It will depend on your status. We offer five different options of collecting points and discount offers.
You will also have booking history, cleaner selection and your balance available.
On your profile, you can pay for specific bookings or invoices for one month or for any period that you need. You will have your referral code, which you can share with your friends. You and they will both receive extra points after they make their first booking.
Cleaning after repair
Our idea of post-renovation cleaning is that you will be able to come back to a clean apartment where you can live right away. All the available surfaces, the furniture, windows and appliances will be cleaned. Dry cleaning of upholstered furniture is booked separately. Please note that it is advisable to book a regular cleaning a week after the post-renovation cleaning.
We don't have equipment that will remove dust particles from the air. They will gradually settle and you will need a light cleaning a few days later.
We have about 50 post-renovation cleaning appointments per month. We have experience with cleaning of big office facilities and sports facilities after they are cleared for operation.
We comply with our established cleaning standards, and we have an experienced team. We will provide the necessary number of cleaners and enough equipment to finalize your renovation.