CleanWhale > FAQ > I am not happy with the quality

I am not happy with the quality

We will find the solution as quickly as possible. If you can take pictures, please do it and send them to our email or our social media accounts. You will get a response immediately, and we will start working on a solution right away. We respond to criticism and make sure to fix our mistakes. If the quality of the cleaning is low, we can give you a refund and offer you a free clean.

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Other frequently asked questions

We have been working since 2016. We have an experienced team and a smoothly running recruitment and training system. We do a thorough background check accompanied by several interviews, test cleanings and exams. All our cleaners have long-term contracts.

We take responsibility for the safety of your personal data. Our employees sign an additional confidentiality agreement.

We welcome tips for our employees. We can add it to your credit card charge, or you can tip in cash. The specific cleaner that you are tipping will receive 100% of the tip.

If the cleaners have broken something, we will fully refund the damage and your time.

We would be happy to receive your public feedback. Please leave your review here: google, facebook

Live support service

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